Explore Our Custom Products
TAIC - Go live support, intelligently coordinated
At the height of a go-live, your staff need help immediately the right person, in the right place, in the right care setting. Managing that in real time, across multiple wards, without the right tools, is exactly as difficult as it sounds.
TAIC, our Transformation and Implementation Control system, was designed and built by HSS to solve this problem directly. It replaces ad hoc floorwalker coordination with a structured, data driven system that ensures support staff are allocated effectively and tickets are triaged efficiently. Your helpdesk is protected from being overwhelmed by "how do I" requests allowing focus on configuration, hardware, and other complex challenges.
Real time command centre dashboard
Barcode sign in / sign out for support staff
End user support requests via a single embeddable URL
Effective ticket allocation based on care setting and system knowledge
Full post live data analysis and reporting
Airtable - Training and Staff Management
At the height of a go-live, your staff need help immediately the right person, in the right place, in the right care setting. Managing that in real time, across multiple wards, without the right tools, is exactly as difficult as it sounds.
TAIC, our Transformation and Implementation Control system, was designed and built by HSS to solve this problem directly. It replaces ad hoc floorwalker coordination with a structured, data driven system that ensures support staff are allocated effectively and tickets are triaged efficiently. Your helpdesk is protected from being overwhelmed by "how do I" requests allowing focus on configuration, hardware, and other complex challenges.
Real time command centre dashboard
Barcode sign in / sign out for support staff
End user support requests via a single embeddable URL
Effective ticket allocation based on care setting and system knowledge
Full post live data analysis and reporting
Airtable – Pharmacy Medication management
The Brightline Project →
At the height of a go-live, your staff need help immediately the right person, in the right place, in the right care setting. Managing that in real time, across multiple wards, without the right tools, is exactly as difficult as it sounds.
TAIC, our Transformation and Implementation Control system, was designed and built by HSS to solve this problem directly. It replaces ad hoc floorwalker coordination with a structured, data driven system that ensures support staff are allocated effectively and tickets are triaged efficiently. Your helpdesk is protected from being overwhelmed by "how do I" requests allowing focus on configuration, hardware, and other complex challenges.
Real time command centre dashboard
Barcode sign in / sign out for support staff
End user support requests via a single embeddable URL
Effective ticket allocation based on care setting and system knowledge
Full post live data analysis and reporting